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Policy
Check-Out Guide
28 November 2025

To ensure a smooth and hassle-free check-out process, please read the following information carefully.

Check-Out Deadline

You must fully vacate your room by 5pm on the last day of your tenancy agreement.

  • Any stay beyond the contract end date will incur additional charges as stated in your tenancy agreement.

Room Cleaning & Inspection

Keep it clean Please leave your room in a clean and tidy condition, restoring it to the same state as when you moved in.

Remove all belongings Take all personal items with you and do not leave any rubbish, food, or unwanted items behind.

Charges for Issues Found

You will be responsible for the following costs if applicable:

  • Room not cleaned properly → Cleaning fee
  • Personal belongings or rubbish left behind → Packing/removal and disposal fee
  • Damage to furniture or any facilities (including but not limited to: bed frame, mattress, wardrobe, desk, chair, lighting, washing machine, dryer, fridge, microwave, kettle, doors, locks, windows, walls, flooring, toilet, mirror, water heater, air-conditioner, etc.) → Repair or replacement fee

*Exact costs will be confirmed by Singroost after inspection.

Keys & Access Cards

All keys and access cards (if issued) must be returned to Singroost on the day of check-out.

  • Lost keys or cards will incur replacement charges as stated in your tenancy agreement.

Deposit Refund

  1. Please contact us to request and complete the Deposit Refund Application Form.
  2. Once the room has been inspected and approved, Singroost will process your deposit refund in accordance with the tenancy agreement.
  3. Refunds are typically processed within 30 days of check-out.

Important notes: a. You are responsible for any bank transfer fees. b. Any charges for cleaning, removal of items, or damages will be deducted from your deposit. If costs exceed the deposit amount, the outstanding balance must be paid separately.

‼️ Friendly Reminder

If you have any special circumstances, please contact Singroost as early as possible. Your cooperation with the check-out process will help us complete the inspection quickly and return your deposit without delay.

 

Thank you for being part of the Singroost community — we wish you all the best in your next chapter.

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